Shipping & Returns

 

Shipping

All items ship via UPS


Once shipped, you'll receive a confirmation email with the tracking information. 


We are not responsible for import duties/taxes/customs for international orders. By placing an international order, you agree to assume responsibility for all duties & taxes that may arise. 


We currently ship internationally to the following countries: Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Luxembourg, North Macedonia, Malta, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States Minor Outlying Islands, United Arab Emirates. 


The flat rate for international shipping is $50. 


Return Policy

Complimentary returns in the U.S.A. 


If you are not completely satisfied with your item(s), we gladly accept returns within 7 days of receiving your item(s), for a store credit of the retail price. We currently do not offer full refunds. 


The returned items must be unworn, undamaged, and in original packaging. For U.S. customers, please email info@toujours.tv to receive your return shipping label. International customers must provide their own return shipping label. 


Return packages must be sent back to us no later than 7 days (including weekends) after receiving your return label. If 7 days have passed after we've sent a return label (or in the case of international returns, a return initiation) and the package has not yet been sent, we will not be able to provide you with a store credit.Upon receipt of your return package, item(s) will be inspected and you will be provided with a store credit of the original retail price. 


Depuis Toujours is not responsible for loss or damage to your return package. 


To start a return, please email info@depuistoujours.nyc with the following: 


1. Your Order Number

2. Your Full Name

3. Email Address on the Order

4. Reason for return